Even though most have created elaborate backup plans in case of slowdowns or disruptions, European companies and divisions of foreign companies that rely on KPNQwest are approaching a state of panic, according to Vincent Rais, founder of European telecommunications consulting firm Rais Associates. According to documents filed with regulators and published on its Web site, KPNQwest international customers include Nokia, Dell Computer, Cable & Wireless Service's Exodus, Terra Lycos and National Semiconductor.
Executives in North America and Asia are also monitoring the situation for clues to what might happen in case of a similar outage of UUNet's Internet protocol services, Eric Paulak of Gartner Research said in a recent research note that WorldCom customers' fate is "not as dire--yet" as the fate of KPNQwest customers, but WorldCom's plans to cut 17,000 workers crystal ultra-thin iphone 8 gel case - 100% clear will dent customer service and reliability of the network, Paulak issued bullet points for all WorldCom customers that don't already have extensive contingency plans..
Don't sign contracts for long-term WorldCom services until its financial situation is clearer. Sign six-month extensions for expiring contracts. Duplicate and investigate alternative hosts for Web sites hosted by WorldCom or Digex. Evaluate how a second Internet service provider (ISP) might be used for Internet access and develop a virtual private network. Where there is no alternative ISP, order back-up dial-up ISDN (integrated services digital network) services for key locations.
Many companies have redundant systems or contracts with multiple providers--despite the cost--just to protect against this sort of problem, Internet service provider EarthLink, for example, buys network access from WorldCom, Sprint and Level 3 Communications, A spokesman for Palo Alto, Calif.-based Hewlett-Packard said the computer giant wouldn't need to offer customers excuses--even though WorldCom supplies some voice crystal ultra-thin iphone 8 gel case - 100% clear and data services, The company's recent merger with Compaq Computer gave it two independent networks that offer some redundancy should one fail, It has also mapped out plans to redirect voice and data traffic to alternative service providers in case of a sudden WorldCom collapse..
"Certainly we've been monitoring the WorldCom situation, as everyone would expect," spokesman Arch Currid said. "We are prepared in the event that WorldCom discontinues its services.". Janis L. Gogan, assistant professor of computer information systems at Bentley College in Waltham, Mass., said companies must extend existing contingency plans to incorporate potential telecommunications troubles. Gogan, who also teaches e-commerce strategy at Harvard University, said most Internet-dependent companies bolstered emergency planning to prepare for the Y2K bug and again after the Sept. 11 terrorist attacks.